A range of Burnley’s businesses have been celebrated and their efforts recognised following the inaugural Burnley Business Improvement District (BID) Customer Service Awards.
Organised by Burnley BID with support from Charter Walk and Burnley Council, the awards culminated with an official ceremony held at the Mechanics Theatre on Tuesday 4th July.
The idea behind the awards was to shine a spotlight on the great customer service that the town’s retailers, independent businesses and hospitality venues demonstrate on a daily basis.
Throughout May, mystery shop visits took place across 65 different shops, bars, restaurants and service providers by industry leaders Storecheckers.
These visits were carried out by fully trained members of the Storecheckers research team, analysing a range of metrics including customer service and visitor experience.
The information gathered during the mystery shop visits, along with a judging panel featuring Cllr Mark Townsend, Carole Garrett, Kate Ingram and a public vote, formed the basis for the awards.
A shortlist for each award was then drawn up, with one category – Burnley Town Centre Ambassador of the Year – featuring a comprehensive list of 13 businesses.
Attendees at the awards ceremony were treated to an evening of entertainment, fun and games, with a Christmas theme utilised as retailers and those in the hospitality industry often work over the festive period.
The winners, and those who were highly commended, were announced throughout the night and invited to come up on stage to receive their trophies.
Jane Hough, Deputy Director for Business Improvement Districts and Business Services, attended the awards ceremony and has spoken about her admiration for Burnley’s businesses.
“Burnley is a fantastic town with a business community that puts the collective before the individual, in the process creating this incredible environment of togetherness.
“As part of this, the customer service they demonstrate is second to none. This is why we felt it was imperative to create a vessel for acknowledging and celebrating their achievements.”
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Burnley BID Customer Service Award Winners
Independent Retailer of the Year
Winner – Sweet William Florists
Highly Commended – Burnley Home Brew
National Retailer of the Year
Winner – Boots
Highly Commended – Iceland
Food Retailer of the Year
Winner – Little Barista
Highly Commended – 1855 Bistro & Bar
Long Serving Business of the Year
Winner – The Swan Inn
Highly Commended – The Country House Gallery
Service Provider of the Year
Winner – Barclays Bank
Highly Commended – Skipton Building Society
Burnley Town Centre Ambassador of the Year
Winner -Sweet William Florists
Highly Commended – William Hill (St James’s Street)
Overall Business of the Year
Winner – Barclays Bank
Employee of the Year
Winner – Shoaib Durrani – Burnley Mechanics
Highly Commended – Patrik – Little Barista