A range of Burnley’s businesses have been celebrated and their efforts recognised following the inaugural Burnley Business Improvement District (BID) Customer Service Awards.

Organised by Burnley BID with support from Charter Walk and Burnley Council, the awards culminated with an official ceremony held at the Mechanics Theatre on Tuesday 4th July.

The idea behind the awards was to shine a spotlight on the great customer service that the town’s retailers, independent businesses and hospitality venues demonstrate on a daily basis.

Throughout May, mystery shop visits took place across 65 different shops, bars, restaurants and service providers by industry leaders Storecheckers.

These visits were carried out by fully trained members of the Storecheckers research team, analysing a range of metrics including customer service and visitor experience.

The information gathered during the mystery shop visits, along with a judging panel featuring Cllr Mark Townsend, Carole Garrett, Kate Ingram and a public vote, formed the basis for the awards.

A shortlist for each award was then drawn up, with one category – Burnley Town Centre Ambassador of the Year – featuring a comprehensive list of 13 businesses.

Attendees at the awards ceremony were treated to an evening of entertainment, fun and games, with a Christmas theme utilised as retailers and those in the hospitality industry often work over the festive period.

The winners, and those who were highly commended, were announced throughout the night and invited to come up on stage to receive their trophies.

Jane Hough, Deputy Director for Business Improvement Districts and Business Services, attended the awards ceremony and has spoken about her admiration for Burnley’s businesses.

“Burnley is a fantastic town with a business community that puts the collective before the individual, in the process creating this incredible environment of togetherness.

“As part of this, the customer service they demonstrate is second to none. This is why we felt it was imperative to create a vessel for acknowledging and celebrating their achievements.”

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Burnley BID Customer Service Award Winners

Independent Retailer of the Year

Winner – Sweet William Florists

Highly Commended – Burnley Home Brew


National Retailer of the Year

Winner – Boots

Highly Commended – Iceland


Food Retailer of the Year

Winner – Little Barista

Highly Commended – 1855 Bistro & Bar


Long Serving Business of the Year

Winner – The Swan Inn

Highly Commended – The Country House Gallery


Service Provider of the Year

Winner – Barclays Bank

Highly Commended – Skipton Building Society


Burnley Town Centre Ambassador of the Year

Winner -Sweet William Florists

Highly Commended – William Hill (St James’s Street)


Overall Business of the Year

Winner – Barclays Bank


Employee of the Year

Winner – Shoaib Durrani – Burnley Mechanics

Highly Commended – Patrik – Little Barista