Charter Walk Shopping Centre

The premier shopping destination in East Lancashire, offering a fantastic selection of over 85 stores Charter Walk Shopping Centre has a wide variety of up-to-the-minute fashion, brilliant gifts and must-have accessories.

There is so much to see, with something for people of all ages and with plenty of food outlets, facilities and parking available, the shopping centre is ideal for families. Both car parks have achieved the Park Mark award for their standards of safety and security.

The centre is open Monday to Saturday 9:00 – 5:30 and Sunday 10:00 – 4:30.

Here at Charter Walk, we are fully accessible and cater for the needs of all of our disabled customers.

As all disabilities are not always visible, we constantly strive to make shopping experiences effortless and enjoyable for all.

Charter Walk Shopping Centre has developed a number of permanent initiatives to make the centre fully accessible to shoppers with disabilities. All centre staff have received specialised training with three members of staff becoming dedicated ‘Autism Champions’ and the Centre has been certified ‘Autism Friendly’. Charter Walk is one of only twelve Shopping Centres nationally to achieve this accreditation.

Initiatives include:

• Purple Footprint Pathway that leads customers to our Customer Service Suite and Changing Places Facility
• Accessible Parking – We have installed a ‘Purple Pathway’ in our car park which highlights the easiest and quickest route of entry into the Centre for shoppers with mobility issues.
• A Sensory Room located in our Customer Service Suite that is free to use for our customers
• A Sensory Garden which is an inclusive, accessible and immersive environment for all visitors to use.
• We operate Quiet Hours twice a day between the hours of 9am and 10am and 4pm and 5pm.
• Sensory Backpacks that are available to hire from our Customer Service Suite. These backpacks are filled to the brim with all kinds of wonderful things that cater to sensory needs. From calming items to engaging activities, they’re thoughtfully curated to bring comfort and joy during your visit.
• Sunflower Lanyards and Autism Handy Cards are available free of charge from our Customer Service Suite.
• A hearing Loop has been fitted in our Customer Service Suite
• A Virtual Tour of our shopping centre located on our website that has been created to assist those who wish to familiarise themselves with the shopping centre before they visit.

Phone – 01282 425368

Email – [email protected]