Caitlin – Clarks
We would like to nominate, for the ‘Customer Service Awards’, our team member Caitlin Stott.
Caitlin is an asset to our team and strives to deliver excellent customer service with every interaction in store. Never without a smile, Caitlin is always approachable, friendly, and helpful. She will always go above and beyond to make sure all customers feel welcome and exhaust all possibilities to ensure the customers’ needs are met and a positive lasting impression is made.
Caitlin has always demonstrated the ability to build a rapport with all customers easily and sincerely.
On any day she adapts to all situations positively and will always show understanding and empathy. Her customer service ability is matched by her enthusiasm for the brand, the store, and her role within our team. Always having up to date product knowledge she is always willing and able to offer advice on the comfort, fit and style of any of our products.
Any request is met with positive attitude and a smile as well as a visible willingness to help any customer instore, whether that be just a measure, a return, or a query regarding a style. She understands why it is important to ensure everyone is able to wear a pair of comfortable shoes and in the correct size/ shape for the customer.