Burnley is preparing to host its second town centre Customer Service Excellence Awards at the historic Mechanics Theatre on Saturday 21st September 2024.

Organised by Burnley Business Improvement District (BID) with support from Charter Walk, the awards have been created to recognise and celebrate the great customer service that the town’s retailers, independent businesses, and hospitality venues demonstrate daily.

Throughout April and May, mystery shop visits took place across over 90 different shops, bars, restaurants, and service providers by industry leaders Storecheckers.

The information gathered during these visits, along with a judging panel featuring the Burnley Council and a public vote, will form the basis for the awards of which there are eight different categories.


Award Categories include:

  • Best Licensed Premise
  • Best Business Overall
  • Best National Retailer
  • Best Independent Retailer
  • Best Service Provider
  • Best Food Retailer
  • Employee of the Year
  • Burnley Town Centre Ambassador
  • Best Long Serving Business

This year’s awards have their very own theme! Burnley BIDs Blooming Brilliant Customer Service Excellence Awards – and the ceremony will kick off at 6:30pm with a glittering drinks reception.

The winners of the awards will then be announced, giving everyone the opportunity to acknowledge and recognise the fantastic commitment and resilience shown by the town’s businesses week in, week out.

The award winners will be announced on the Discover Burnley Facebook page so make sure you’re following it to stay up to date: www.facebook.com/DiscoverBurnley


Burnley Customer Service Awards 2024
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