Employee Of The Year Nominees

Bodycare – Mark Longworth

We are nominating Mark Longworth for this award because he has made significant progress since his start earlier in the year. Mark has suffered from a long-term illness (TLE) that prevented him from working for over nine years. Consequently, Mark faced a difficult adjustment period while settling into this new role. Despite this, he remained patient and willing to learn, quickly becoming an invaluable member of the team.

His focus, attention to detail, and commitment to supporting his colleagues have made Bodycare a smoother store to run. There has been a noticeable improvement in the store’s presentation, and relationships with regular customers have improved, creating a friendlier and more appealing environment for customers.

His keen eye has led to a reduction in shoplifting, as he is vigilant to potential threats. We believe that Mark deserves this award not only because he has become one of the most valuable members of the team but also because of the journey he has taken and the challenges he has overcome to become such a skilled employee.

One Beyond – Dan Humphreys

I would like to nominate Dan Humphreys as employee of the year for One Beyond.

Dan has gone above and beyond in preparing the new store for opening which did not go smoothly, but he kept his humour and tenacity throughout.

He has maintained this approach since the store opened, by his constant support, entrepreneurial ideas and is well respected by the team.

He’s also been a constant morale booster with his regular memes promoting a great team bond. A first-class colleague.

Real Coffee Bean – Abigail Eades

I would like to nominate Abigail Eades (18) from Real Coffee Bean who is our full time Coffee Shop Manager. 

Abi, having only been with the company for 6 months, has been promoted from barista to supervisor and is newly in the role of Coffee Shop Manager training for when I go on maternity leave in July. 

Despite her youth, Abi’s track record speaks volumes—never once has she been late or called in sick, ensuring consistent operations and a reliable presence behind the counter.

What truly sets Abi apart is her radiant positivity. Her cheerful demeanour not only brightens the mood of customers but also inspires her colleagues to deliver their best. 

In the face of challenges, Abi remains a steadfast source of encouragement, a supportive environment that encourages teamwork and excellence. Under Abi’s new leadership, our coffee shop has witnessed a notable increase in sales through innovative marketing strategies and taking on our social media.  

Despite the added responsibilities, she handled the transition with poise and professionalism, exceeding expectations for someone of her age and experience level. 

Abi’s exceptional achievements, coupled with her unwavering dedication and positive attitude, make her an invaluable asset to our team and a shining example of excellence in coffee shop management and a very a deserving candidate for recognition with your customer service award.

The Perfume Shop – Jamie Ninnis

Jamie Ninnis, Sales Advisor has thrown himself in to his key holder training so that he is confident when needed to be the key holder on duty. He thrives in his role and has successfully run the store on several occasions in the absence of a manager.

Jamie delivers consistently high customer service (shown in his 5* Trust Pilot reviews), he covers many stores across the area (he always receives amazing feedback from the other store teams) and his personal KPI’s consistently sit above company target. 

There’s never a dull moment with Jamie around, he plays such a big part in ensuring our store is a fun and enjoyable place to work. Jamie is always aware of targets and makes a plan of action to ensure he is delivering what he needs to and supports other team members when needed.

He’s always looking for new things to learn & puts himself forward for what he can – trials, social media posts, meetings etc. 

We’re all so proud of how far Jamie has come in the last year, his confidence has grown so much, and our customers absolutely love him & his service.

Flannels – Allan Smith

I would like to nominate Allan Smith for this award. Not only has he been a key part of retail within Burnley and is a popular figure in the town known for his days as management in the now gone Originals store. Allan also is a local DJ and does multiple events and organisations and has now started doing DJ lessons for free to a few local kids in an effort to provide them with basic skills in the music sector and possibly a drive towards a future career this is done during his days off from Flannels and in my opinion I think he deserves the recognition for his skills and knowledge in both fashion and music and has provided a great service to the community of Burnley.

Customer Service Awards_Sarah - Charter Walk

Charter Walk – Sarah

Sarah joined the Charter Walk security team in March this year and in this short space of time has made such a positive impact to the rest of the team and also the retailers within the shopping centre.

Sarah regularly displays exceptional customer service skills, which have contributed significantly to the team, especially her ability to quickly establish rapport with customers, retailers and colleagues. She has become a valued asset at Charter Walk and continues to excel herself with the effort she puts into her work and also her time and support she dedicates to the volunteers at Budding Burnley by lending her free time to help maintain our Sensory Garden and assist our head Gardner Laurence in holding free workshops for the local community to take part.

We couldn’t be prouder of Sarah, she always goes the extra mile with her customer service and work ethic and shares in our mission to be a fully inclusive shopping destination.

VOTE NOW!